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FAQ
(Frequently Asked Questions)

 



I never bought anything from your company: how are purchases made?  
Purchases are made by filling out the online order. Instructions are provided on the website. A confirmation email/fax will be sent to you shortly after, which will include the price of the products and the delivery costs. For an easier purchase order, please fill out the form by clicking here.

How long will it take to receive the ordered products?
Orders are normally dispatched within 8 working hours. Timing begins after payment confirmation in case of advanced payment.
Delivery times are to be added: they are estimated to take 1 to 3 days for Italy (depending on the specific location) and 3 to 4 working days for the rest of Europe.


Are prices fixed?
Prices printed in our catalogue 2011 are valid and will remain valid until 30 June 2011 (providing strong currency fluctuations do not occur).
Should prices vary between the catalogue and website, the latter will contain the prevailing price.


Do you offer quantity discounts?
Yes. Quantity discounts are available for most items which are clearly indicated in the printed catalogue and on the web-site.

Will VAT be added to the prices?
Yes, VAT and freight charges must be added.

How is transport cost calculated?
A fixed plus a variable amount will be charged depending on the weight and volume.


May I pick-up the goods myself?
Yes. Our warehouse in S. Martino Buon Albergo (10 km from the centre of Verona, Italy) is open from Monday to Friday, from 8:30 am to 12:30 am and from 2:00 to 6:00 pm. We suggest that you arrive at least half an hour before closing time. For more informations click here.

Is there a minimum order?
The minimum order for exports is 200€ (transport charges and VAT excluded). Orders which are below these amounts are subjected to a 5€ administration charge, if the total is lower than 100€, the administration charges become 10€.
We suggest avoiding small orders in order to minimize transport charges.


Is there a minimum order for mouldings?
The minimum quantity is 12 metres (6 metres when the mtr price is higher than 5€). You can order below this minimum order with a surcharge of 20% of the meter price.


Can you send samples?
Mouldings samples can be sent but they are not free of charge. Corner samples (15 cm side lengths) cost the same as half a metre of moulding while straight samples (7 cm) cost the same as 10 cm mouldings. More convenient samples are available as sets as indicated in our catalogue.
We do not supply samples for other items. Our catalogue includes more than 10.000 items and sending samples would not be financially feasible. In order to test the quality of our products we suggest to make a trial order. 


Do you sell mitred mouldings (cut at 45°)?
Yes. We can supply mitred mouldings through the Chop Service (widely spread in America). The price is obtained by increasing the moulding metre price by 80%. It is also possible to order ready joint mouldings.
Quantity discounts are showed in the moulding price list (which can be viewed as a PDF file or it can be printed out).
Click here for further information on the Chop Service.


Is a password needed in order to see the price listing?
No. After a great deal of hesitation and discussion we came to the decision to publish the prices without having to login. We offer an easy and fast website navigation. 

May I receive the printed catalogue?
Yes. We send a free copy of our catalogue to all operators active in the framing sector. You can request one by clicking here.

Besides your English catalogue, do you offer catalogues in any other language?
Yes, we have catalogues in Italian, French, German and Croatian. You may browse the on-line catalogues on our website.

What are the payment methods?
Normal payment methods are:
• Anticipated bank transfer with 4% discount.
• Credit Card with 1% discount
• PayPal with 1% discount
For detailed information click here.

Can I pay in currencies different from Euro?
No. All payments from Italy or abroad must be made in Euro.

I have received damaged goods. What can I do?
Add a comment on the delivery note that you "accepting the goods with reserve”, please also enter a brief description of the damage. Damaged items during transit are the responsibility of the carrier but if you contact us and fax us a copy of the delivery note, we may help you claim compensation for the damage. We do not advise rejecting the goods unless the damage is significant.

Do you have representatives?
No, we have adopted a direct sale policy without intermediaries.

Do you exhibit your products?
Yes. In 2010 we exhibited at Quadrum-SACA in Bologna - Italy (February, 18th/21st 2010) and at ArtFair Europe in Nürnberg (October, 2nd/4th 2010). Quadrum-SACA for 2011 has been cancelled. A new exhibition in the framing field, FrameArtExpo, will take place in Milan from March 25th to 27th, 2011. The Rinaldin will be present with its own stand. For more detailed information click here.